TERMS & CONDITIONS
By placing an order with the veni group llc at www.veni-care.com you agree to accept our terms and conditions of trade. For the purposes of this Agreement, the terms "We," "Us," and "Our," refers to Veni Group LLC. "Product" and "Goods" refers to all products available for sale at this site including but not limited to "oral care products", "Health and Dietary Supplement ", "Cosmetics" & "Hair Loss Supplement". "You" and "Your" refers to you, as a customer of this site.
GUARANTEES & REFUNDS
We offer a 30 day money back guarantee on all Products for any reason. If you change your mind about a Product you must first contact us at 336-986-8777 for a Return Authorization Number and additional instructions. Write the Return Authorization Number/Order Number on the outside of the package. Providing the item is in perfect condition, in its original packaging we will refund the purchase price less delivery costs or exchange it, which ever option you prefer. Please note: If you are from outside the United States, please use Parcel Post with a copy of receipt for proper reimbursement. All merchandise must be returned to us by registered mail with a tracking number assigned, we are not liable for non-receipt of goods and we will not issue refunds or exchanges for goods not received.
If Veni Group LLC or the manufacturer is at fault, Veni Group LLC will send you a USPS label to return the product free of charge. Call Veni Group LLC Customer Service at 336-986-8777 for the return label and for help obtaining a replacement item. Otherwise you will be responsible for shipping charges.
We ship Goods to to the US (excluding APO, FPO & Puerto Rico addresses), Canada and We also ship to stateside freight forwarding companies who can ship your order overseas.
Our normal means of delivery within the US is USPS & UPS & Fedex . We DO NOT have any handling charges; we simply charge the actual rate. This charge is based on weight and can be automatically calculated through our shopping cart. Express orders are sent using USPS Priority Mail Service . Your goods will be despatched the same day or the day after the order is placed. It usually takes anywhere from 1 - 5 business days to arrive (excluding weekends and bank holidays), for international orders please allow up to 10 days. If a product is out of stock We will notify You by email or telephone. All prices shown on this site include taxes but exclude delivery charges. You undertake to ensure that delivery information provided by You when ordering is correct, You accept that We can not be held liable for any failure or delay in delivery of Products. Our courier providers deliver Goods from Monday to Friday.
Our preferred method of payment is credit or debit card, We offer secure online ordering using industry standard 128 bit encryption. You represent and warrant that if you are purchasing a Product from us using a credit card, all information that You supply is true and accurate. And charges incurred by You will be honored by your credit card company including any applicable taxes or delivery costs. We also accept payment by PayPal,Amazon Payments , and wire transfer. If You wish to pay us via these alternative methods please select the appropriate choice during the checkout process and follow all emailed instructions. Goods will be dispatched to You once your check or money order has cleared (allow up to 5 business days for bank clearance).
To avoid delays please use the same billing address where Your credit card is registered as Your shipping address, if You provide an alternative shipping address We reserve the right to cancel Your order and ask You to pay for Goods using other methods. If You provide an alternative shipping address We reserve the right to ask You to provide your card's Bank customer service phone is required. We may also ask for additional identification such as a copy of Your driving license, passport or credit card statement. If we believe that a fraudulent transaction has taken place We will cancel Your order immediately and pass Your details to the police, We will notify You in writing about our concerns before taking action.
We shall comply with applicable Identity Theft and U.S. Data Protection Legislation. The information that You supply to Us when ordering will remain fully confidential, We will not sell or hire Your personal details to third parties. From time to time We may send You marketing information regarding Products of interest, You have the right to unsubscribe at any time. The only circumstances when We may disclose Your details to a third party is if required to by law.
We endeavor to ensure that all information contained at www.veni-care.com is true and accurate. We make no representations as to the accuracy of such information and accept no liability for any inaccuracies and/or any other errors and omissions that may occur. You agree and accept that we can not be held liable for any losses resultant from purchases. These terms & conditions may be amended at any time without prior notice. The latest terms will be posted at www.veni-care.com and You should review these terms & conditions prior to each purchase. We accept no liability for any losses or claims that may arise from Your inability to access www.veni-care.com or any interruption which results in failure to complete an online transaction. We cannot guarantee that www.veni-care.com is free from infection including without limitation computer viruses.
You agree to indemnify, defend and hold Us harmless and each of our officers, shareholders, employees, partners, sponsors, agents, attorneys, representatives, subsidiaries, affiliates and successors collectively from all liabilities, losses, damages, claims and expenses that in any way arises out of or relates to a purchase, breach or violation of this Agreement.
You hereby acknowledge and agree that all trademarks, product names, company names and logos appearing on this web site are the Intellectual Property and Copyright of their respective owners. You may not copy, download, reproduce, republish, broadcast, transmit in any manner whatsoever, any material on the www.veni-care.com website except as is strictly necessary for Your own personal use.
This Agreement will be governed by and construed in accordance with the laws of the United States, the courts of which shall have non-exclusive jurisdiction in relation to any disputes which may arise. This does not affect Your statutory rights under US law.
In the event that You have an inquiry regarding an online order submitted through this site, a question or complaint, You should contact us as soon as possible. Email us: Sales@veni-care.com or write to us at: C/o Veni Group LLC PO.Box 24933 , Winston Salem , NC 27114. Telephone 336-986-8777, we are open Monday to Friday 10:00am to 5:00pm EST.